Refund policy
Returns:
Return Eligibility:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Returns are accepted within 30 days of receiving your order.
Return Process:
Contact our customer service team at Customersupport@farha.us to initiate the return process. Please provide your order number and reason for the return.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service.
Refund or Exchange:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange. Refunds will be processed to the original payment method.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
Non-Returnable Items:
Certain items, such as gift cards or promotional items, are non-returnable.
Contact Information:
For any shipping or return inquiries, please contact our customer service team at Customersupport@farha.us
*Note: Policies are subject to change. Please refer to the most recent version on our website.*