FAQ'S
1. How do I choose the right perfume?
Our website provides detailed descriptions of each fragrance, including notes and characteristics.
2. Are your perfumes cruelty-free and Halal?
Yes, is committed to cruelty-free practices. We do not test our products on animals. Yes, our perfumes are proud to offer Halal certified fragrances. Our commitment to providing Halal-certified options ensures that our perfumes adhere to Islamic guidelines, providing a delightful and ethically sourced choice for our customers.
3. What is the shelf life of your perfumes?
Generally, our perfumes have a shelf life of 2-3 years when stored in a cool, dark place. Check the specific product for detailed information.
4. Can I return a perfume if I don’t like it?
Yes, we offer a return policy. Please refer to our Returns Policy for details on the return process and eligibility.
5. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary by location and are outlined during the checkout process.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order on our website or through the provided carrier link.
7. Are your perfumes safe for sensitive skin?
Our perfumes are formulated with skin safety in mind. However, if you have sensitive skin or allergies, we recommend doing a patch test before applying.
8. Can I customize a fragrance or order samples?
At this time, we do not offer custom fragrances, but we provide sample sets for you to explore a variety of scents before making a full-sized purchase.
9. How can I contact customer service?
You can reach our customer service team at Customersupport@farha.us . We are here to assist you with any inquiries or concerns.
10. Do you offer gift wrapping?
Yes, we offer gift wrapping options during the checkout process.
Note: FAQs are subject to change. Please refer to the most recent version on our website.